When will my order be dispatched?
We usually ship orders within 1-2 business days (other than new product launches and sales events). We have express post options as well if you need things in a hurry. Please check out our delivery info page for more information
How do I track my order?
Once your order is shipped, you'll get a confirmation email including the tracking number for the shipping method you selected.
My order hasn't arrived yet. Who do I contact?
Your first step should be to check the tracking. Parcels can take a few days and in some cases, eg International and Remote orders, longer to arrive. If you still have queries contact us via our contact us page or email firstname.lastname@example.org
How can I pay for my order?
We accept Credit Card (Visa, Mastercard and American Express), Afterpay, Paypal
Can I make changes to a bundled item or my order after purchase?
We ship orders really quickly so if you do want a change get in touch as soon as possible so we can see what we can do. If your order has already been packed or shipped we won't be able to change or add to it but if we can we will! Also make sure your delivery address is correct, particularly if this is being sent as a gift.
Do you have any stockists near me?
Please head to our stockist page where you can search your location to find stockists near you
We can't guarantee that the stockist will be carrying exactly what you're looking for so please call ahead.
When the product will be back in stock?
It varies product by product. Sign up to the 'Notify Me' button on the product page and you'll receive an email notification once it's back in stock. Alternatively, please reach out to customer care email@example.com and they'll be more than happy to assist.
What is the difference between a Wrap and Snuggle Swaddle?
Our Wraps are rectangular piece of material, like a traditional way to swaddle your bub.
Our Snuggle Swaddles are a swaddle sack, designed to swaddle your baby without the hassle of wrapping. They go on much like a sock and work up to the babies shoulders.
We recommend you follow the Red Nose guidelines for safe wrapping of babies. Please view here.
Do Jersey Wraps and Snuggle Swaddles come with matching headwear?
Yes. All matching headwear is included in the stated pricing. The description will also reference if this is a topknot or beanie. Some products allow for extra headwear options to be purchased at the time of ordering for an additional cost.
Do you have a loyalty program?
We sure do. It's called Snuggle Rewards and more info can be found on our Snuggle Rewards page.
Do you offer gift wrapping?
We sure do! On the cart page select the gift message and you'll see an option for gift wrap. We gift wrap in boxes with handwritten notes so your order is as special as the person who is receiving it.
Do you sell gift vouchers?
We certainly do. You can find them here.
I'm an existing stockist but I can't login to my account?
Good news! We now have a dedicated wholesale website for our amazing stockist. You can access it here but just make sure to login to shop
Do you wholesale?
We certainly do! We're proudly stocked in many retailers globally. Please head to our dedicated wholesale page for more information
Questions, suggestions and feedback?
Can't find what you're looking for? Please let us know via our Contact Us page or firstname.lastname@example.org. We'd love to hear from you!