Work with us
Garment Technician/ Production QC (Part Time - 2 or 3 days a week)
This role is an integral part of the design team at Snuggle Hunny. You will be responsible for the creation of accurate Tech Packs, construction and colourway, fit sessions, assist with QC and assist with product development.
Key Responsibilities
- Create tech packs according to Snuggle Hunny design standards
- Measure & process all samples against specifications sent to the vendors.
- Manage and maintain all tech packs adhering to the critical path
- Manage fit schedules and sessions.
- Identify and prevent potential production and QC problems
- Ensure size standards and construction methods are consistent across all products.
- Liaise with suppliers with regards to fit and construction changes and answer technical questions.
- Knowledge of quality standards and inspection processes.
- Assist with selection of trims and fabric
- Inspecting final shipping samples for quality and fit and cross-checking with what was approved to send any feedback to the manufacturer prior to shipping bulk product.
- Liaise with the Graphic & Packaging Designer to scope out packaging requirements for new product development in accordance with safety product guidelines
Skills
- Minimum of 3-5 years working within a similar role
- Strong garment construction and technical experience across fashion, ideally baby/ kidswear
- Solid knowledge of garment specification, technical fit with grading experience
- Strong and clear communication skills with both offshore suppliers and internal departments
- Highly organised with strong attention to detail
- Sound understanding of critical path and timelines, with excellent time management skills
- Experience with Excel and Indesign ideal.
This role is based in Rouse Hill in the office. It is 2-3 days a week.
The Benefits
- Competitive salary
- Fantastic discount
- Plenty of free parking
- Beautiful office with float centre, gym, cafe all next door and shopping centre close
- Inspiring, passionate and driven team
Our Culture
We are a collaborative team that likes to get things done whilst having fun. We pride ourselves on being kind, inclusive, passionate, positive and we always do the right thing. We love to work with people with similar values.
Customer Care and Wholesale Coordinator
Australia's snuggliest baby and kids brand is looking for a passionate Customer Care Coordinator to join the team and give our customers a beautiful snuggly experience. This role reports to the COO and will work closely with the CEO, Marketing team, Wholesale Manager and Operations team - in fact everyone!
This is the perfect role for someone who is passionate about baby products, customer experience, and helping grow a beautiful baby brand. It's a hands on role so you'll be answering the phone, managing live chats, engaging with social, emails and making sure our customers have a great experience. You will need to be proactive and a self starter as every day is varied. You'll also help with other office admin as time permits. This is the perfect role for someone looking to grow into that manager role in the future.
This role is based full time at our office in Rouse Hill.
Responsibilities:
- Manage queries from customers via phone, Livechat, emails and social media
- Proactively engage with our existing wholesale stockists and work with broader team to actively approach new stockists.
- Work with the social media coordinator, marketing and ops teams to manage questions that arise
- Answer all enquiries in a timely manner
- Put customers first to deliver the best experience possible with a positive can do attitude
- Report on key customer care metrics and insights
- Office admin as time permits
Experience and Skills
- Minimum 2-3 years' experience in a Customer Care role
- Demonstratable experience with wholesale stockists and/or sales.
- Ecommerce experience ideally
- Bachelor's degree or higher in one or more of the following degrees: Marketing, Business, Commerce etc
- Problem solving skills to help customers find solutions
- Strong organisation, prioritisation and time management skills
- Hands on can-do attitude
- Innovative and thinks outside the box
- Obsessive attention to detail
- Good communication skills
- A passion for brand and values
- Ability to work autonomously and collaboratively
The Benefits
- Competitive salary
- Fantastic discount
- Plenty of free parking
- Beautiful office with float centre, gym, cafe all next door and shopping centre close
- Inspiring, passionate and driven team
Our Culture
We are a collaborative team that likes to get things done whilst having fun. We pride ourselves on being kind, inclusive, passionate, positive and we always do the right thing. We love to work with people with similar values.
